Trademark Your Ethics

This post is part of a series of posts on ethics and success.

If you want ethics to fuel your success, make ethics part of how you work. For example, if you are in a sales position, get to be known for providing customers with honest information. Make honesty a part of your sales edge. If you work on a technical team, be generous in giving others credit for what they accomplish. Just as we have confidence in companies with a reputation for honesty, people will have confidence in you if ethics is your work trademark. Will others try to take advantage of your ethics? Certainly. But your ethical trademark will help you push them back over time as others see their conduct for what it is.

Ethical Allies

Here is a second tip on making ethics a part of your success:

Find ethical allies. Even if you are in general ethical agreement with your employer, you will have varying degrees of ethical agreement with individual employees. Identify those with whom you have a high level of ethical agreement and make them your allies. If possible, include them among the individuals with whom you work closely. While there are many areas in which individuals may disagree, shared ethics makes agreement on other matters easier. The better you get to know your ethics cohorts, the better the chances that they will support your advancement. Your advancement is not at the expense of their ethics.

Lessons of the Secret Service Mess

Here in the DC Metro area, everyone is asking is how things could have gotten so bad at the Secret Service. Many employees of the Service must have known the vulnerabilities, so how could the folks at the top ignore this? My answer is that the bad news may never have reached the top. Several Service employees commented to the local media here that you simply did not raise issues or complaints. This is typical of line-of-command organizations, which turns out to be nearly all sizable organizations. In business, companies establish hotlines and compliance programs so that down line employees can short circuit the line of command. In fact, government often orders businesses to establish these mechanisms! But these mechanisms do not prosper in Federal agencies. Yes, employees can go to the Inspector General for their agency but these individuals are often closely bonded to the agency’s senior leadership. It is time for government to take some of the advice it freely gives to business and create genuinely safe channels through which employees can report concerns.

Compliance Celebration

About 19 years ago we created an annual celebration of what is bright and new in compliance called the Best Compliance Practices Forum @ bestcompliancepractices.com. This year, the Forum is being held on October 20 and 21 in the Washington DC metro area and it will be the best Forum in ten years based on the incredible faculty and best practices to be recognized. It is amazing to see the innovations in compliance that are presented each year. Please join us.

Whistleblowers or Pirates?

Everyday brings new reports of whistleblowers receiving millions of dollars – even tens of millions of dollars – as a reward for being a whistleblower. This occurs primarily in healthcare, defense and financial services. It changes the equation from one in which the whistleblower risks their job to do the right thing to one in which the whistleblower risks their job in the hope of winning the lottery. The public image of the whistleblower has not caught up with this new reality in which the whistleblower is more of a pirate than a hero. The media have been particularly reluctant to give attention to this new, profit-seeking  whistleblower. It is time that our perceptions begin to fit the facts.

On Line Ethics Course

One of the most popular topics in my writing and speaking is how to influence ethically. I am pleased that SoundviewPro, which is the same company that does Executive Book Summaries, has made available a full video-based course titled “Influence with Ethics.” The course consists of four separate classes each built around practical tools for being effective at influencing with ethics. You can preview the course at https://www.soundviewpro.com/online-courses/_/influence-with-ethics/.  Be sure to let me know if the course helps you and how it can be improved.

Compliance Interview

In a recent interview, Mark Pastin discusses a wide range of issues on corporate compliance. Please feel free to offer comments on any of the topics discussed in the video.

 

Reaching Agreement on Ethics

I am always troubled that as soon as people thing of ethics, their thoughts turn to intractable disagreement. But there are broad areas of agreement on ethics, even across cultures, and it is possible to build on these agreements. This is the topic of my new article at in Business Edge. You will find it at http://businessedge.michcpa.org/issue/article.aspx?i=v11n8&a=699&s=MI. As always comments are welcome.

 

The Walmart Decision

A recent (July 23, 2014) unanimous decision by the Delaware Supreme Court has potentially momentous importance for ethics and compliance programs. Because Delaware is the “corporation state,” other courts tend to follow the Delaware courts on corporate governance issues – remember the “Caremark case.”

At issue was a discovery order on behalf of civil litigants in a Foreign Corrupt Practices Act (FCPA) case against Walmart alleging that Walmart’s board may have breached a fiduciary duty to investigate bribery allegations. (Wal-Mart Stores, Inc. v Indiana Electrical Workers Pension Trust Fund). Among the documents sought by the plaintiffs were files from Walmart’s former compliance officer and files allegedly pertaining to an on-going investigation being conducted under legal privilege.

I know little about the underlying litigation which concerns allegations of bribery in Mexico. And that is not what matters. What matters is that files and documents thought to be related to Walmart’s compliance program were deemed open to discovery in a civil litigation. The Court’s decision was focused in scope, pertaining to files and documents related to potential breaches of fiduciary duty. But it is likely that this decision is a first step toward breaking down the both the legal privilege and the so-called self-evaluative privilege concerning compliance matters. The impact of the decision is great as the plaintiff’s attorneys asserted breach of fiduciary partly on the grounds that the board was or should have been informed of an on-going compliance investigation. In other words, reports of compliance concerns should go to the board but may not be protected when they do.

I believe that this decision will have significant impact on ethics and compliance programs. The relatively free exchange of information between some compliance officers and their boards may well be impaired. More importantly, asserting legal privilege with respect to investigations that are or should be reported to the board is threatened. Like most of these matters, there is a good and bad. Arguments that compliance should report to legal to protect the privilege may be weakened. But compliance reporting to a board may be subject to far greater caution. You can read the decision at:

http://courts.delaware.gov/opinions/download.aspx?ID=209130

Healthcare Reform

I am often asked what ethical questions are posed by healthcare reform. Like healthcare reform itself, this is an very complex issue about which confusion abounds. For example, healthcare reform extends healthcare coverage to more individuals. But it does so in part by cutting Medicare. Is this right? Are we financing our social goals on the backs of seniors? Healthcare reform also tries to push the costs of Medicare down through a program called the Medicare Shared Savings Program. I can’t explain the whole thing here but the basic idea is that Medicare rewards you if you drive down the costs for a given patient population while maintaining or improving quality. This sounds like a wonderfully noble idea Read the rest of this entry »