The Biggest Ethical Mistake

I was recently asked to write something on the biggest ethical mistakes made by CEOs. There are a lot to choose from so this took some thinking.

And the winner is: Judging information you receive by the person who delivers it. I know of no ethical fiascoes, including Enron, that did not have clear warning signs. Somehow these signs were ignored – and not without reason. The information that  enables a CEO to prevent an ethical crisis often comes from individuals who are afraid of taking any risks, whine about everything, and have a chip on their shoulder. I have just described one type of whistle blower. Really sharp CEOs ignore the source and act on the information, often at the objection of the top tier of their management. An ethical CEO is always asking, what if this information, although from a questionable source, is true? Would I gamble the future of the company on it not being true?

Medical Ethics

Several times each year, I give a seminar to roughly 50 doctors on medical ethics. What surprises me is that what medical ethics experts write about has little to do with the ethical issues doctors face on a day-to-day basis. Most medical ethics issues arise not because of new technologies or strange circumstances. They arise because we often surrender to the judgment of those closest to the situation to committees, such as the ubiquitous medical ethics committee. But there is no evidence at all that these committees make better decisions than the people directly affected. The question is often not what is the right thing to do but who should decide what is the right thing to do.

Whistleblowers or Pirates?

Everyday brings new reports of whistleblowers receiving millions of dollars – even tens of millions of dollars – as a reward for being a whistleblower. This occurs primarily in healthcare, defense and financial services. It changes the equation from one in which the whistleblower risks their job to do the right thing to one in which the whistleblower risks their job in the hope of winning the lottery. The public image of the whistleblower has not caught up with this new reality in which the whistleblower is more of a pirate than a hero. The media have been particularly reluctant to give attention to this new, profit-seeking  whistleblower. It is time that our perceptions begin to fit the facts.

Compliance Interview

In a recent interview, Mark Pastin discusses a wide range of issues on corporate compliance. Please feel free to offer comments on any of the topics discussed in the video.

 

Reaching Agreement on Ethics

I am always troubled that as soon as people thing of ethics, their thoughts turn to intractable disagreement. But there are broad areas of agreement on ethics, even across cultures, and it is possible to build on these agreements. This is the topic of my new article at in Business Edge. You will find it at http://businessedge.michcpa.org/issue/article.aspx?i=v11n8&a=699&s=MI. As always comments are welcome.

 

The Walmart Decision

A recent (July 23, 2014) unanimous decision by the Delaware Supreme Court has potentially momentous importance for ethics and compliance programs. Because Delaware is the “corporation state,” other courts tend to follow the Delaware courts on corporate governance issues – remember the “Caremark case.”

At issue was a discovery order on behalf of civil litigants in a Foreign Corrupt Practices Act (FCPA) case against Walmart alleging that Walmart’s board may have breached a fiduciary duty to investigate bribery allegations. (Wal-Mart Stores, Inc. v Indiana Electrical Workers Pension Trust Fund). Among the documents sought by the plaintiffs were files from Walmart’s former compliance officer and files allegedly pertaining to an on-going investigation being conducted under legal privilege.

I know little about the underlying litigation which concerns allegations of bribery in Mexico. And that is not what matters. What matters is that files and documents thought to be related to Walmart’s compliance program were deemed open to discovery in a civil litigation. The Court’s decision was focused in scope, pertaining to files and documents related to potential breaches of fiduciary duty. But it is likely that this decision is a first step toward breaking down the both the legal privilege and the so-called self-evaluative privilege concerning compliance matters. The impact of the decision is great as the plaintiff’s attorneys asserted breach of fiduciary partly on the grounds that the board was or should have been informed of an on-going compliance investigation. In other words, reports of compliance concerns should go to the board but may not be protected when they do.

I believe that this decision will have significant impact on ethics and compliance programs. The relatively free exchange of information between some compliance officers and their boards may well be impaired. More importantly, asserting legal privilege with respect to investigations that are or should be reported to the board is threatened. Like most of these matters, there is a good and bad. Arguments that compliance should report to legal to protect the privilege may be weakened. But compliance reporting to a board may be subject to far greater caution. You can read the decision at:

http://courts.delaware.gov/opinions/download.aspx?ID=209130

Healthcare Reform

I am often asked what ethical questions are posed by healthcare reform. Like healthcare reform itself, this is an very complex issue about which confusion abounds. For example, healthcare reform extends healthcare coverage to more individuals. But it does so in part by cutting Medicare. Is this right? Are we financing our social goals on the backs of seniors? Healthcare reform also tries to push the costs of Medicare down through a program called the Medicare Shared Savings Program. I can’t explain the whole thing here but the basic idea is that Medicare rewards you if you drive down the costs for a given patient population while maintaining or improving quality. This sounds like a wonderfully noble idea Read the rest of this entry »

Optimism for Ethics

I recently had the opportunity to speak to a group of students and faculty at Boston University’s Kilichand Honors Program. I have done so many radio programs where the host asks me what is wrong with today’s young people that I wasn’t expecting much. My plan was to cover the main points in Make an Ethical Difference in simplified form. I got a big surprise. The students got very involved in the topic and, to my delight, they showed a level of ethical thinking that is not supposed to exist anymore. They were truly exceptional. The faculty at Kilichand were another pleasant surprise as many were dedicated to integrating ethics in the design of the overall curriculum. I know that this was not a representative sample, but it was a sample and the students and faculty were real! So while we are wringing our hands about today’s kids, please remember that there are some good ones – and some good adults too.

Welcome

headshot of Mark PastinWelcome to Mark Pastin’s web site. You will find information about Mark and his publications, services and speaking engagements here. Mark started working on ethics and compliance problems in business, government and the professions in the early 1970s. His 1986 book, The Hard Problems of Management: Gaining the Ethics Edge, was the first to take a managerial approach to ethics in business. (See Publications for details.) In his new book, Mark shows readers how to use their own innate ethical sense to create organizational and social change. Make an Ethical Difference: Tools for Better Action was released late in 2013 and is available now at Amazon.com and Berrett-Koehler Publishers.